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Ticketing

OTRS | Cloud | Fully Managed Services.

Customer Care

Cloud

TICKETING SYSTEM

OTRS is leading ticketing system that provides enterprise class most flexible web based ticketing system. It used for customer service, helpdesk, IT service management. With FAST IMPLEMENTATION & EASY CUSTOMIZATION to your needs it helps you reducing cost as compared to priority ticketing system. To improve and increase the efficiency and transparency between inside organisation as well outside business communication - with customers and employees.

SERVICES WE PROVIDE
(HOSTING+CUSTOMIZATION+INTEGRATION+EXTENSION)

Consulting and on demand hosting

Save Infrastructure and IT administrator COST.
Get free extension.
Discount customization cost.
Daily backup.
Encryption and much more..



Customization, Extension and Integration

OTRS helpdesk customize for any organization.
Get up speed on each relationship faster through extension, like user & agents, ticket flow, queue management, group, role, calendar task, and much more.
We can also integrate OTRS authentication with custom application like ldap, active directory.



Managed OTRS on AWS

OTRS on AWS is our managed solution to all companies which need helpdesk solution but don't have enough resource to secure operation.
We offer easier and cost-effective OTRS sytem especially for SME companies to enable you can to take advantage of high-performing public cloud, while scaling it as your business grows.
In addition, you can enjoy significant cost savings with a pay-as-you-use consumption model, and have peace of mind that your infrastructure is residing on a reliable, secure and compliant global computing infrastructure.

OTRS AWESOME FEATURES

Fully All Rounder Management

For helpdesk, IT service management, process management, change management and more.

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Customization& Integration

Ready to use OTRS, Easy to connect. Define process workflow. Escalation matrix. Integration with third party, like LDAP, Active Directory.

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Upgrade& Migration Experts

Upgrade to latest version. Migrate from older version to newer. Low initial investment.

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Deployment Model

On Premise solution. AWS Cloud solution.

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CustomerSatisfaction

On-site / remote OTRS support and administration. We deliver 24x7 reliable support. 24x7 OS and OTRS health monitoring.

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